Tech Troubleshooting Guide

Solution 1: Close Background Apps

iPhone:

1. Swipe up from bottom and pause in middle of screen
2. Swipe up on app previews to close them
3. Close all apps you're not actively using

Android:

1. Tap the square or three-line button (recent apps)
2. Swipe away apps or tap "Close All"

Solution 2: Free Up Storage Space

When phone is almost full, it slows down dramatically.

• Go to Settings → General → iPhone Storage (or Device Care on Android)
• Delete unused apps (tap app → Delete App)
• Clear Safari/Chrome cache (Settings → Safari → Clear History)
• Delete old photos and videos (back them up first!)
• Aim for at least 10% free storage

Solution 3: Update iOS/Android

1. Go to Settings → General → Software Update (or System Update on Android)
2. If update is available, tap "Download and Install"
3. Connect to WiFi and plug in charger first
4. Phone will restart and be faster after update

Step 1: Force Close the App

• Swipe up from bottom (iPhone) or tap recent apps button (Android)
• Find the problematic app
• Swipe it up/away to force close
• Wait 10 seconds, then open app again

Step 2: Update the App

1. Open App Store (iPhone) or Play Store (Android)
2. Tap your profile icon in top right
3. Look for app in "Updates Available" list
4. Tap "Update" next to the app

Step 3: Delete and Reinstall

If updating doesn't work, fresh install usually fixes it.

1. Press and hold the app icon
2. Tap "Remove App" → "Delete App" (iPhone) or "Uninstall" (Android)
3. Go to App Store/Play Store
4. Search for app and reinstall
5. Sign back into your account

Solution 1: Restart Your Router (fixes 70% of problems)

1. Unplug the power cable from back of router
2. Wait 30 seconds (this is important!)
3. Plug power cable back in
4. Wait 2-3 minutes for all lights to turn on
5. Try connecting to WiFi again

Solution 2: Forget and Reconnect to WiFi

iPhone:

1. Go to Settings → WiFi
2. Tap the (i) icon next to your WiFi network
3. Tap "Forget This Network" → Confirm
4. Tap your WiFi network name in the list
5. Enter password and connect

Android:

1. Go to Settings → WiFi
2. Long-press your network name
3. Tap "Forget network"
4. Select network again and enter password

Solution 3: Move Closer to Router

• WiFi signal weakens through walls and floors
• Router should be in central, open location (not closet or basement)
• Keep router away from metal objects and microwaves
• Elevate router (on shelf, not floor)

Solution 4: Too Many Devices Connected

• Each connected device uses bandwidth
• Turn off WiFi on devices you're not using
• Streaming video uses most bandwidth - pause if doing other tasks
• Consider upgrading internet plan if regularly slow with normal use

Solution 1: Close Unnecessary Programs

Windows:

1. Press Ctrl + Shift + Esc to open Task Manager
2. Click "More details" if needed
3. Look at "CPU" and "Memory" columns
4. Right-click programs using lots of resources
5. Select "End task"

Mac:

1. Press Command + Space, type "Activity Monitor"
2. Look at "% CPU" column
3. Select programs using lots of CPU
4. Click X button to quit

Solution 2: Free Up Hard Drive Space

• Delete old files and programs you don't use
• Empty Recycle Bin/Trash
• Clear browser cache and downloads folder
• Move photos/videos to external hard drive or cloud
• Computer needs at least 15% free space to run well

Solution 3: Restart Computer Daily

• Many people just close laptop lid (sleep mode)
• Full restart clears memory and speeds up computer
• Restart at least once per day
• Windows: Click Start → Power → Restart
• Mac: Click Apple menu → Restart

Step 1: Check Internet Connection

• Try opening different website (like Google.com)
• If nothing loads, it's your internet connection (see WiFi section above)
• If other sites work, problem is with specific website

Step 2: Clear Browser Cache

Chrome:

1. Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac)
2. Select "All time" from dropdown
3. Check "Cached images and files"
4. Click "Clear data"

Safari:

1. Safari menu → Settings → Privacy
2. Click "Manage Website Data"
3. Click "Remove All"

Step 3: Try Different Browser

• If site loads in different browser, original browser has problem
• Update your browser to latest version
• Or temporarily use the working browser

Check 1: Look in Spam/Junk Folder

• Open your email app
• Look for "Spam," "Junk," or "Trash" folder
• If email is there, mark it "Not Spam" or "Not Junk"
• Add sender to contacts to prevent future filtering

Check 2: Verify Email Address

• Make sure you gave correct email address
• Check for typos (gmail.com not gmai.com)
• Confirm you're checking the right email account

Check 3: Mailbox Full

• If mailbox is full, new emails bounce back
• Delete old emails, especially ones with large attachments
• Empty Trash folder completely
• Gmail offers 15GB free storage