TechMaid: 24/7 Tech Support For Seniors
The story of how a family tech support session turned into a service for everyone's family.
Published May 11, 2026 • 10 min read
TL;DR, The Quick Summary
TechMaid is a 24/7 tech support service built specifically for seniors. It was founded by Tommy Tannenbaum in Charleston, South Carolina after years of being his family's go-to tech helper. With Live Chat available around the clock and Person Support callbacks within 24 hours for paid members, TechMaid gives older adults a patient, plain-English guide that is always one tap away. Plans start at $4.99 per month or $49.99 per year.
Meet the Founder, Tommy Tannenbaum
Every product has a person behind it. TechMaid was built by one founder with a simple, personal mission.
From the East Coast to the West Coast
Tommy's path shaped the patient teaching style that defines TechMaid today.
Tommy was born in Savannah, Georgia in 1987, graduated from Hilton Head High School in 2005, and earned his degree from Cal State East Bay. The move out west opened the door to a career he never expected.
After college he became a gymnastics, ninja warrior, and trampoline coach for Stanford University. Coaching is where he learned the patience and step by step instruction that lives at the heart of TechMaid today.
Coming Home to Charleston
A return home turned into the spark for an entire company.
Tommy moved back to Charleston two weeks before COVID shut the world down. Suddenly everyone he loved was relying on technology to stay connected, and the gap between the people building it and the people using it had never felt wider.
Why TechMaid Was Created
TechMaid did not start in a boardroom. It started at a kitchen table.
A Family Tech Support Session That Never Ended
Every gathering became a help desk, and Tommy realized one person could not be on call forever.
TechMaid started as a tool for Tommy's own family. Every family gathering turned into a tech support session, which he never minded, but he wanted something that would be available to his family 24/7 whenever they needed help, not only when he was in the room.
Built So His Grandpa Would Never Feel Left Behind
One specific person made the mission feel urgent.
Technology changes so fast that it is nearly impossible for his grandpa to keep up. He deserves a friendly, patient guide that never sighs, never rushes him, and is just one tap away. That is what TechMaid is meant to be for every family.
Who TechMaid Is For
TechMaid is built for older adults and the families who love them. If you have ever felt rushed, judged, or confused by tech support, this is for you.
Seniors who want to feel confident
Get patient, plain-English answers any time of day or night.
Adult children and grandkids
Give your parents a safety net so you are not the only one on call.
Anyone worried about scams
Get a second opinion before tapping that suspicious link or email.
Lifelong learners
Pick up new tools, apps, and devices at your own pace.
How TechMaid Helps
TechMaid combines instant answers with real human follow up so you are never stuck.
24/7 Live Chat
Ask anything, any time. Answers are simple, clear, and easy to follow.
Live Chat is available 24 hours a day, 7 days a week, giving you instant answers to your questions in a way that is calm and easy to understand. There is no jargon, no judgment, and no rushing.
Person Support Within 24 Hours
For paid members who would rather talk it through with a real person.
If you want to hear a friendly voice, our Person Support feature lets paid members request a callback within 24 hours. It is the difference between Googling and getting a real answer.
Topics We Cover
From the basics to the brand-new, TechMaid covers the technology that touches daily life.
- iPhone, iPad, and Android help
- Computer setup, updates, and slowdowns
- Wi-Fi, streaming, and smart TVs
- Email, passwords, and account recovery
- Smart home devices and voice assistants
- Online shopping and grocery delivery
- Telehealth, fitness, and health apps
- Scam protection and online safety
Free How-To Guides and Blogs
Browse our How-To Guides for step by step articles, or read the latest tips on the TechMaid Blog.
Simple, Honest Pricing
One small monthly fee or a discounted annual plan. No surprises and no upsells.
Monthly
$4.99/month
24/7 Live Chat plus Person Support callbacks within 24 hours.
Annual
$49.99/year
Same full access, billed once a year. The best value.
Where TechMaid Lives and Works
TechMaid is headquartered in Charleston, South Carolina, and serves customers across the United States.
Outside of building TechMaid, Tommy enjoys flipping around, sports, the beach, traveling, cooking, hiking, and coaching. He shares his home with two cats, Sunshine and Snorelax. Real life, real values, real people behind your tech support.
Our Partnership with TheSeniorTechie
Education and hands-on help, working side by side.
TechMaid is proud to partner with TheSeniorTechie , a Substack newsletter created by retired software developer Paul Wilczynski. Paul writes thoughtful, plain-English articles for older adults on health technology, smart homes, communications, online safety, and more.
Together, TheSeniorTechie provides the learning and community while TechMaid provides the instant, patient support whenever you get stuck. It is a perfect pairing for anyone who wants to feel more confident with their devices.
Frequently Asked Questions
Who created TechMaid?
TechMaid was created by Tommy Tannenbaum, born in Savannah, Georgia in 1987. After graduating from Hilton Head High School and Cal State East Bay, he worked as a gymnastics, ninja warrior, and trampoline coach for Stanford University before returning home to Charleston and building TechMaid for his own family.
Why was TechMaid created?
TechMaid started as a tool for Tommy's own family. Every family gathering turned into a tech support session, and he wanted something his loved ones, especially his grandpa, could use any time of day or night. He believed every senior deserves a friendly, patient guide that never sighs and is just one tap away.
Who does TechMaid serve?
TechMaid is built for older adults and the families who help them. It is for anyone who wants patient, jargon-free, step by step technology support for smartphones, tablets, computers, smart home devices, streaming, online safety, and more.
How does TechMaid help?
Live Chat is available 24/7 for instant answers. If you want to talk to a real person, the Person Support feature lets paid members request a callback within 24 hours. Plans start at $4.99 per month or $49.99 per year.
Where is TechMaid based?
TechMaid is headquartered in Charleston, South Carolina, and serves customers across the United States 24 hours a day, 7 days a week.
Is TechMaid only for seniors?
TechMaid is built with seniors in mind, but anyone who wants patient, plain-English tech help is welcome. Many adult children sign their parents and grandparents up so the whole family has a safety net.
Ready to Stop Feeling Stuck?
Join the families who have made TechMaid their on-call tech helper. Patient answers, any time, in plain English.